Questions and Answers

Select a category below to see the most frequently asked questions. Click on a question to see the answer.
If you can't find the answer you're looking for, please contact us at info@finnaparments.se

What does the self-service concept entail?

With simple and smart computerized solutions, you as a guest can check in and out on your own using a touchscreen. We also have a kiosk where you can shop for goods 24 hours a day.
As a guest, you’ll appreciate being able to take care of things yourself.

We offer personalized service, and our hosts are happy to answer any questions or share our best tips for a great stay in Lund and Skåne. Finn’s hosts are on-site primarily during the day and also in the evenings as needed; please note that hours may vary.
Feel free to contact us in advance, and we’ll be happy to provide more information.

How does check-in and check-out work?

This is done at the terminals in the lobby, right by the entrance.
Enter your first and last name along with your departure date, then follow the instructions on the screen. Finally, scan your key card at the reader next to the screens and wait for a receipt with your room number.

When you check out, enter your name and room number, confirm your departure, and place your key card in the box at the front desk.

What are the check-in and check-out times?

Check-in begins at 3:00 p.m.; until 11:59 p.m., you can check in at the self-service kiosks.
Check-out is until 11:00 a.m.

If you will be arriving after 10 p.m., please let us know in advance.

Can I check in late in the evening or at night?

That’s fine, but please make sure you’ve received the arrival information with the access code. Sometimes these emails get lost among messages from different booking channels or end up in your spam folder.
If you’re arriving after 10 p.m., we’d appreciate it if you could send us that information so we can see if there’s anything we can do to make things easier for you.

ARRIVAL AFTER 12:
Must be notified in advance, no later than 12:00 on the day of arrival. This is because our system will change the date at that time, and it will no longer match your booked arrival date; we will need to help you check in in advance.
Please email us at info@finnapartments.se if this is the case, and we will send you instructions in our reply.

How do I contact the staff?

Staff are usually on site during the day; the team is small and helps out with a bit of everything around the building, so sometimes we’re out and about. In that case, there’s a note on the office door in the lobby with our contact information.

If it is an emergency during unstaffed hours, the emergency number is posted on a sign between the computer screens at the check-in counter. Please note that the number to call may vary depending on the time of day.
For non-urgent matters or questions, please email us at info@finnapartments.se. Please include a phone number, and we will respond either via email or by calling you the following morning.

Is cleaning included?

In most cases, cleaning is included once a week for stays of 7 or more nights; for stays of fewer than 7 nights, only a departure cleaning is provided.
Our long-stay rates do not include cleaning during your stay, only a departure cleaning.Similarly,certain promotions and agreements may have different terms; if you’re unsure, please feel free to ask us.

The guest laundry room on Level 0 of the main building is equipped with most of what you might need if you wish to change your bed linens or towels, vacuum, etc.

Under the "Services" tab above, you'll find the prices for various additional services.

Is bedding included?

Yes, bed linens and towels are provided upon arrival.

Is breakfast served?

Breakfast is not included in our rates, and we do not serve a buffet.

This is an optional add-on; please see the “Food & Drink” tab for more information about breakfast bags and other items.

What are the laundry facilities like?

Yes, all studio apartments have a washer-dryer combo. Please note that this is not available in single rooms, Small rooms, or Twin rooms.
We also have a guest laundry room equipped with both a washer and a dryer.

You may bring your own laundry detergent or purchase detergent pods at Finn’s Kiosk.

Can you rent bikes?

There are 4 bicycles available for loan, and they are available on a first-come, first-served basis.

During the summer season from June 1 to August 31, bikes can be borrowed for free until 9:00 a.m. the following day. This is to give as many people as possible the chance to borrow a bike.
If you need more time, the cost is 100 SEK per day per bike; a late return fee of 50 SEK will be charged.

For more information and tips, see “How do I get around?”

Is there a gym, and what kinds of workout options are available there?

There is a gym available for residents to use free of charge between 7:00 a.m. and 10:00 p.m.
It is equipped with a cross-trainer, treadmill, exercise bike, multi-gym, as well as kettlebells and dumbbells in various weights.

Can I make a reservation for someone else?

You can certainly do that—just be sure to provide the correct information to the resident.
If you receive arrival information, please forward it to the resident.

Can I pay for my stay in cash?

No, we don't accept cash.

Can I have the address I want printed on the receipt?

Absolutely! Feel free to email us before or during your stay with your preferred billing address, and we’ll add it to your account and send you a PDF receipt.

I can't find my receipt. How can I get a copy?

We can usually provide you with a copy; just email us at info@finnapartments.se and include your name and arrival date.

On hotels.com/Expedia, only they can issue receipts, because we only receive the amount remaining after their commission has been deducted. This means that the amount will not match the transaction that was made.

Can I come without making a reservation in advance?

As long as staff are on site and rooms are available, we’re happy to help with your reservation.

If you call outside of these hours, we cannot accept same-day reservations.

What is the difference between the various categories?

The best information can be found under the “Accommodation & Long-Term Stays” tab on the main page, where you can read more and view photos for each category.

In summary:
The Single Room/Small is the cheapest and simplest option for one person. It does not have a kitchen and is suitable for single nights.
The Twin Room is like a single room but with two separate beds.
The Studio M is like a double room with a kitchenette, closets, a desk, a spacious bathroom, a shower, and laundry facilities. Perfect for up to 2 people, whether for a single night or a longer stay.
Studio L is similar to Studio M but larger in size and features a (sofa bed) for a more living room-like feel. Accommodates up to 4 people, or 5 if a small child sleeps in the bed.
Studio XL is our largest studio with a separate living room, balcony, and bathtub. Accommodates 4–5 people if a small child sleeps in the large bed.

Single and Twin rooms do not have an iron or ironing board; these can be borrowed from the guest laundry room, and there is no washing machine.

Can I do laundry?

That’s no problem at all; all studio apartments have a washer-dryer combo in the bathroom.
There is also a guest laundry room on the ground floor of the main building, which is equipped with both a washing machine and a dryer. You can also borrow a laundry basket from there.

Please note that detergent is not included, but you can purchase capsules near the hygiene products at Finn’s Kiosk.

What is a kitchenette? What does it include?

Kitchenettes are like small kitchens. They feature 2 hot plates (no oven), a microwave, and a small refrigerator with a freezer compartment.
The kitchen cabinets and drawers contain various cooking utensils, including a frying pan, a saucepan, and tools such as knives, a grater, a colander, and much more.
Cutlery, plates, glasses, etc., are available in sets of 2 or 4.

Studio M – set of 2
; Studio L and XL – set of 4

Is cleaning included?

The guest laundry room on Level 0 of the main building is equipped with most of what you might need if you wish to change your bed linens or towels, vacuum, etc.

Under the "Services" tab above, you'll find the prices for various additional services.

Are there sheets and towels?

Yes, the bed is made and towels are provided in the bathroom upon arrival.

Are there any apartments that are accessible for people with disabilities?

No, not fully accessible. However, we do have some studio apartments that can be adapted with grab bars in the bathroom and a step stool in the shower (which has a curtain instead of glass doors). These units are close to the emergency exit, have lower thresholds, a door to the room that can be propped open, and a better floor plan for residents who use a wheelchair, for example.
However, the beds and kitchen counters are otherwise the same height in all studios.

Always double-check with us before booking so we can discuss your needs and preferences.

Are there refrigerators in the smaller rooms?

No, but we do have a small refrigerator in the lobby where you can store food and drinks.
It’s tucked away behind the pillar by the fireplace.

Feel free to borrow plates and other items from the lobby kitchen.

Do you have free parking?

We have 9 parking spaces right outside the entrance on Dalbyvägen; these are free and cannot be reserved in advance.
They are marked with a blue sign featuring our logo. The purple spaces may not be used, as they are reserved for the homeowners' association.

For other parking areas on Dalbyvägen, see the other tab.

Where can I park if Finn's spots are taken?

When driving into the parking lot, you’ll first come to a gravel area where our neighbor is building; we’re allowed to use that space. But it’s important to pay attention to where you park—the old markings along the wall aren’t always accurate because the road has narrowed due to the construction. It’s important to leave enough room for other cars, garbage trucks, and emergency vehicles to pass by behind you.
We recommend parking slightly more diagonally than the old markings indicate.

After our parking lot comes the V-Klinik parking lot; these spaces must NOT be used—high risk of fines!

At the back, on Tellusgatan, there is some 24-hour parking; be sure to read the signs.

Paid parking is available at the neighboring Planetstaden Hotel.

We are not responsible for any fines incurred outside of our designated areas!

How does parking generally work in Lund?

In the city center, there are both parking garages and regular street parking; you’ll usually need some kind of parking app.
We recommend not driving into the city center; from our location, it’s about a 15–25-minute walk, depending on where you’re going.

Tips on parking garages:
Lund C Parking Garage – west side of the train station; walk through the station to have the whole city right in front of you.
Färgaren Parking Garage – from here, you can easily reach the pedestrian streets, cafes, and squares.

What's available at Finn's Kiosk?

Here you can buy non-alcoholic beverages, snacks, fruit, basic breakfast items, coffee capsules, and toiletries.

There’s also a microwave here for heating up your food, as well as extra plates, cutlery, and glasses available to borrow—whether you’re taking your food back to your room or enjoying a meal with friends in the lobby, our extended living room!

Can I buy breakfast?

Finn’s Kiosk offers simple breakfast items for purchase by the piece. If you’d like to buy a breakfast bag, you’ll need to pre-order it.

What's in a breakfast bag?

These include a roll with cheese, turkey, and vegetables, orange juice, fruit, and yogurt with granola.

These must be pre-ordered at least 2 days before arrival and cost 120 SEK; children under 8 years old pay 60 SEK.
For children, we tailor the bag to their age.
If you have special dietary requirements, please let us know at least 2 days in advance so we have time to order the items.

How do I get my breakfast bag?

The breakfast bags can either be left in the refrigerators in the Studios, picked up by staff, or placed in the refrigerator at Finn’s Kiosk.

How do I pay for the items I want to buy?

Next to the refrigerator at Finn’s Kiosk is a touchscreen where you select the items you want to buy and then pay with a card.

If you pre-ordered a breakfast bag before arrival, you will usually receive a payment link at the time of booking or on the day of arrival.

What else can be purchased?

How do I book additional services?

Housekeeping services can be booked one weekday in advance; move-out cleaning can be booked one week in advance.
Book with staff either on-site or via info@finnapartments.se.
Breakfast bags can be ordered 2 days before arrival. Special dietary requests should be made 7 days in advance.
These can be added at the time of booking on our website or by contacting our staff.

We’re not set in stone if your request comes in later than the dates mentioned above—just get in touch with us, and we’ll do our best to make it work!.

How are additional services paid for?

If services or products are added to your booking on our website, payment is due at the time of booking, along with the accommodation fee.

If this is added to an existing reservation, we usually send a secure payment link on the day of arrival for additional charges beyond accommodation.

If it is added during your stay, payment is made directly to the staff.

What's the Wi-Fi password?

See the arrival notice, the sign by the check-in screen in the lobby, or in the elevators.

When are staff members on site, and how can I contact them if necessary?

Staff are primarily on site during the day, with occasional evening shifts as needed.
You’ll find the office in the lobby by Finn’s Kiosk.
If the door is closed during the hours listed on the staffing sign, you’ll find a phone number there to reach us—we’re probably out and about in the buildings at that time. Just give us a call, and we’ll come right over to meet you!
If it is outside of staffed hours and the matter is urgent, please refer to the sign between the computer screens in the lobby, where you will find the on-call number (the number varies depending on the time of day).

When will my room be cleaned? What will be done then?

In most cases, cleaning is included once a week for stays of 7 nights or more; for stays of fewer than 7 nights, only a departure cleaning is provided.
Our long-stay rates do not include cleaning during your stay, only a departure cleaning.Similarly,certain promotions and agreements may have different terms; if you have any questions, please feel free to ask us.

When we clean during your stay, we refer to it as a light cleaning. We wipe down surfaces, empty trash, restock toiletries as needed, and vacuum and mop. Bedding and towels are changed.
Please note that we do not wash dishes, nor do we move your personal belongings to clean a surface; we only wipe down surfaces that are clear.

The guest laundry room on Level 0 of the main building is equipped with most of what you might need if you wish to change your bed linens or towels, vacuum, etc.

Under the "Extras" tab above, you'll find the cost of various additional services.
Further down here, you’ll find more information about the guest laundry room.

Where is the guest laundry room, and what can be found there?

The guest laundry room is located on Level 0 in the main building, which we call Building 1. You can access it with your room key.
In addition to laundry facilities such as a washing machine and dryer, the room also features:

Bed linens, towels, and kitchen towels are provided for you to change yourself; please place used items in the green cloth bag.
Vacuum cleaners, mops with stands, microfiber cloths, dishcloths, bags, and toilet paper.
Iron and ironing board, for guests staying in Single and Twin rooms.

Please return borrowed items as soon as possible, as they are available for everyone to use.
Dirty rags and mops should be placed in the “Dirty Rags” bucket.

If you use the washer or dryer, please clean them when you're done, along with any other surfaces. This is for everyone's comfort!

Take out the trash?

Trash should be disposed of or sorted into the bins located in the trash room.

You can find the recycling room by heading to the hallway on Level 0; there is a sign by the door that leads to the recycling room. There you will find various bins for general waste, plastic, metal, glass, food waste, and cardboard.

Larger items such as electronics, suitcases, furniture, etc., should be taken to a recycling center!
The nearest one is located in Gastelyckan; see opening hours here.

What should I know if I'm staying for an extended period?

Here we highlight some useful information; for more details on each topic, please see the relevant tab under “Where to Stay.”

Our Wi-Fi is best suited for short stays; for longer stays, it may be worth purchasing a router.
Cleaning is not included in stays classified as "long-stay" (30+ nights) unless this option has been selected.
Some bookings include light housekeeping with a linen change once a week for stays of 7+ nights.
If you're unsure about what was booked, please check with the staff.
Trash is sorted in the trash room; you’ll find signs near the passageway between the buildings on the ground floor to help you find your way.
If you choose to clean and change the linens yourself, you will find the necessary supplies in the guest laundry room.
Feel free to use the lobby as an extension of your living room
Staff are required to conduct safety inspections of the residence at least once a month.

Where is the nearest grocery store?

The Coop at Mårtenstorget is a large grocery store that is open from 7 a.m. to 11 p.m. It takes about 12–14 minutes to walk there.

Ica Satelliten is a small store, open from 7 a.m. to 10 p.m. on weekdays and from 8 a.m. to 10 p.m. on weekends. It takes about 10 minutes to walk there.

How far is it to town?

It takes about 12–15 minutes to walk to downtown. If you take bus number 3 from outside our building, the ride takes about 10–12 minutes, depending on where in town you want to get off.

Which bus routes are no longer in service?

The bus stop across from us is called Juptergatan, where you can catch boththe GreenCity Buses and the Yellow Regional Buses.

3 to Nöbbelöv via Lund C
5 to Simrishamn
170 to Malmö Hyllie
171 to Malmö Södervärn
160 to Veberöd Öster via Dalby
161 to Torna Hällestad via Dalby

Click the link to go directly to the Skånetrafiken website; enter the address you want to go to, and the route will appear:

Skånetrafiken's Trip Planner

Where is the playground?

The closest option is the playground at Vegaparken, but we recommend either walking or taking the bus into town to play at Stadsparken.
The park also features a café/restaurant and other pleasant walking paths. In the summer, they open an ice cream stand.

Are there any restaurants nearby?

Starting at Ö. Mårtensgatan and heading toward downtown, you’ll find a variety of restaurants offering flavors from all over the world.
Feel free to ask the staff for recommendations!

What security systems are available?

Safety and security are a top priority for us at Finn, which is why we are equipped with both security systems and surveillance cameras. Access to the entrance requires a key card or a code.

We have a highly sensitive automatic fire alarm system, which is a requirement given the number of kitchenettes we have. The burglar alarm is connected to a security company.

In case of an emergency, CALL 911!

If you have any questions during your stay, please contact Finn’s hosts via the emergency number listed on the sign at the check-in desk

What should you keep in mind when the facility is unstaffed?

If a fire alarm is triggered, the signal is sent directly to a security company in the evenings and at night. The main alarm will sound throughout the building until the alarm has been checked and the necessary measures have been taken.

In the event of a burglar alarm or other incident, we have security guards on patrol.

Questions and Answers

Book

QUICK MENU

GET DIRECTIONS

CONTACT